FAQ
Product Use & Benefits
Q: How do I use Clear Vibes products for the best results?
A: We offer two products: 1) Clear Vibes Exfoliating Facial Cleanser and 2) Clear Vibes Natural Bar Soap. We highly recommend using both, up to twice a day. The routine is fairly straightforward. First, starting off with the Exfoliating Facial Cleanser, wet your face with water. Then place a small amount of product on your fingertips and apply it to your face and gently massage for 30-60 seconds, avoiding the eye area. Rinse thoroughly. Afterward, cleanse your face with the Natural Bar Soap and rinse. Consistency is key, so give our products time to work their magic!
Q: What makes Clear Vibes different from other skincare brands?
A: Clear Vibes is all about combining nature with science to create gentle, effective skincare solutions. Our products are crafted with natural ingredients, carefully chosen for their purity and effectiveness. We strongly believe in creating products that work with your skin, and not against it. The market is saturated with acne products that rely on cheap, harsh chemicals to combat acne. Although many of the national acne brands are somewhat effective, we don't believe that using harsh chemicals is a sustainable mechanism to combat acne for the long term health of your skin.
Q: Are Clear Vibes products safe for sensitive acne-prone skin?
A: Absolutely! Our formulas are created specifically with sensitive acne-prone skin in mind. We avoid harsh chemicals and artificial fragrances to keep your skin balanced, clear, and calm. We pride ourselves in using a very high percentage (88%) of naturally derived ingredients in our flagship product, the Clear Vibes Exfoliating Facial Cleanser. The vast majority of our competitors are nowhere close to this level of "natural".
Ingredients & Sourcing
Q: Are Clear Vibes products all-natural and free from harsh chemicals?
A: Clear Vibes products are made with natural, plant-based ingredients, and we avoid sulfates, parabens, and other harsh chemicals. We believe in skincare that’s as gentle on your skin as it is on the planet. The Clear Vibes Exfoliating Facial Cleanser is made of 88% naturally derived ingredients and the Clear Vibes Natural Bar Soap is made of 100% naturally derived ingredients.
Q: Where do you source your ingredients?
A: We prioritize sustainable sourcing and partner with suppliers who share our commitment to quality and environmental responsibility. We also carefully vet our ingredients to ensure they’re safe, effective, and ethically sourced.
Q: Are your products cruelty-free and vegan?
A: Yes, all Clear Vibes products are cruelty-free and vegan. We never test on animals, and our products contain no animal-derived ingredients. We’re committed to offering skincare that’s kind to both your skin and the planet.
Shipping & Orders
Q: When will my order ship?
A: Orders are typically processed within 1 business day and shipped soon after. Once shipped, you’ll receive a tracking number to keep you updated on your order’s journey to you.
Q: How can I track my order?
A: After your order ships, we’ll send you a tracking number via email. Simply click the link in your email to check the status of your shipment anytime.
Q: Do you ship internationally?
A: At this time, we only offer shipping within the United States. We’re working on expanding our shipping options, so stay tuned for updates!
Returns & Guarantees
Q: What if I’m not satisfied with my purchase?
A: We want you to love your Clear Vibes products! If for any reason you’re not completely satisfied, we offer a 90-day money-back guarantee. Just reach out to us, and we’ll be happy to help you with a return.
Q: Do you offer a money-back guarantee?
A: Yes, we do! Our 90-day guarantee allows you to try Clear Vibes products risk-free. If you’re not satisfied within 90 days, simply contact us for a full refund.
Q: How do I start a return?
A: To begin a return, please email us at support@clearvibes.com with your order details.
Sustainability & Impact
Q: What sustainable practices does Clear Vibes follow?
A: Sustainability is at the heart of Clear Vibes. We focus on responsibly sourcing our ingredients, using eco-friendly packaging, and reducing waste by packing more product per package than competitors. We also donate 5% of our net proceeds to environmental causes that align with our values.
Q: How does my purchase support sustainability initiatives?
A: Every purchase you make contributes to our sustainability efforts. In addition to our eco-friendly practices, we donate 5% of all net proceeds to support sustainable causes. Your purchase directly helps us make a positive impact on the planet.